TERMS & CONDITIONS

All tickets are sold by KA Entertainment (ABN 658 854 052) who is responsible for the event. KA Entertainment Pty Ltd is an Australian Private company operating in Australia. The following conditions are both of sale (including any resale or subsequent assignment), entry and attendance at the event.

‘You’ and ‘yours’ refers to the customer. ‘We’,’us’, ’our’, ’KickAss Festival’ and ‘event’ refers to KA Entertainment Pty Ltd. its employees, contractors, volunteers and authorised persons. This agreement means these terms and conditions and any other conditions specified by us on our website and booking forms.

 

Ticketing

  • No Refund or exchange on any ticket or service fee will be given except in accordance with the applicable live performance Australia Ticketing Code of practice.
  • All booking and ticket purchases are only transferable via Moshtix. The ability to reissue (change the name on your ticket) may be available for a nominated fee per ticket, however these services are at the discretion of the event organiser and may be subject to change. To check if either service is available, log into your Moshtix account after you have purchased the ticket(s). Should ticket reissues be available, they will conclude up to 48 hours prior to the door/gate opening time unless otherwise specified by the event organiser. The new attendees name, email and date of birth may be required when issuing a ticket.There will be a maximum of two reissues permitted per ticket unless otherwise specified.
  • If the event is unable to be processed on the advertised date or location, KA Entertainment reserves the right to reschedule the event and offer an exchange to the rescheduled event.
  • Tickets purchased through Moshtix are distributed via email prior to the festival. The Moshtix platform provides an opportunity for you to provide your email address and we will deliver your ticket to that address. Unless stated otherwise on the ticket(s), you are not required to print your ticket(s) you can present the electronic PDF version of the ticker to be scanned directly from your mobile or tablet device. If you have not received your tickets within 48 hours of the event you can log in your Moshtix account to ether re-send, download a copy, or contact Moshtix support by submitting a request moshtix support.
  • It is the responsibility of the ticket holder to not share the digital ticket as multiple copies of the same ticket will not be accepted, and you may be refused entry if the ticket has already been used
  • There will be no refund on any unused part of the tickets if you or your invitees are asked or forced to leave. Refunds will not be issued for unused tickets.
  • This is an all-weather event. No Refunds will be made if you choose not to attend due to inclement weather

 

Artists & Venue

  • We reserve the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements and audience capacity.
  • We reserve the right at any time to change the venue of the Event. in the event of a change of venue, we will publish details on the KA Festival website.

 

Cancellation or Postponement

  • We reserve the right to cancel or postpone the Event for any reason.
  • In the event of the cancellation in advance of the event, we will provide a full refund.
  • In the event of a cancellation or postponement due to government order, KA Entertainment reserves the right to reschedule the event and offer an exchange to the rescheduled event.
  • In the event of a reschedule, ticket holders will be contacted directly via Moshtix and presented with options to receive an exchange to the rescheduled event, or to request a refund.
  • As the ticket purchaser you are responsible for communicating information to the other members of your group

 

Covid-19

  • KA Entertainment is not required to offer a refund, exchange, or credit if:
    • A ticket hold is unwell and does not attend an event (other than due to Coronavirus or symptoms which can be proven by display of a positive or negative covid test)
  • In the event of a mandated requirement to self-isolate and/or mandated border closures, ticket holders may request a refund, exchange, or credit if:
    • Proof of mandatory isolation is provided or reasonable evidence proving restriction to travel due to Government order is provided.
    • Request are made within 14 days from the date displayed on your entry ticket
    • KA entertainment may reserve the right to refuse remedy if:
      • There is no current Government order that you restricted to travel into QLD or at the time of the festival
      • It cannot be proven by Government order that you were restricted to travel into QLD or at the time of the festival.

Conditions of Entry

  • The right of admission is reserved and is subject to the event organiser and the venue’s terms of admission, copies of which are available online.
  • Your ticket must be exchanged for a wristband on entry to the event and must be worn at all times for the duration of the event. Once a wristband is removed it becomes void. Stretched or damaged wristbands will not be replaced.
  • Photo ID is required for age and name verification and for entry by e-ticket holders or on-demand
  • Any minors under 17 cannot enter except in company with a responsible adult or guardian in accord with the liquour Act

 

Audio & Visual

  • Audio or visual recordings of the event and performers or artists at the event are prohibited. Still cameras are permitted but images may be used for private purposes and must not be used for public display or for commercial purposes.